At Sillvezo, we are committed to delivering your favorite fragrances safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Standard Delivery: 3–7 business days (depending on your location).
Delivery timelines may vary during festivals, public holidays, or due to unforeseen circumstances.
Shipping Charges
Free Shipping on orders above ₹999.
A standard shipping fee may apply to orders below the free shipping threshold.
Order Tracking

Once your order has been dispatched, you will receive a tracking number that allows you to monitor your shipment in real time.

Delivery Information

Please ensure that your shipping address and contact details are accurate while placing your order.
Sillvezo is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Failed Delivery

While we strive to deliver every order on time, delays may occur due to weather conditions, courier issues, or other unforeseen events. We appreciate your patience and understanding in such situations.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with your order details and clear photos of the product. We will review your request and assist you with the appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact our customer support team.

Email: info@sillvezo.com
Phone: +91-8088888008
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Thank you for choosing Sillvezo. We appreciate your trust and look forward to delivering luxury fragrances right to your doorstep.